I am sure some people can figure out from a picture on the home page that this may be a favorite show to watch, but I think most of us read the description to make a choice whether we want to view this chow this isn't even available there at all. scrolling through the channels, you see a cutoff name if the show is 15 minutes into the 1/2 hour show. These changes have made it almost unusable - when viewing the line-up the descriptive information was cut down from the first change, then almost just omitted, so now there is a very sketchy description available, and the viewing capability is now unreadable as to what is even on the channel. Within a month or so of that upgrade, they made 2 more changes to the guide. Sling just upgraded the look and feel of the app about 6 or 7 months ago, which left a lot to be adjusted to. I see by your reviews that Sling pays little to no attention to these complaints, but I had to voice my disappointment. We will be another family that will be leaving at the end of our monthly commitment this month. The integrity of American is surely lacking. The little guy is supporting the gas increase, the grocery increase, the utilities increase, etc., on a far more limited income than you large businesses have as discretionary funds. I understand that prices have increased, but business owners need to absorb some of that cost. We all suffered through the pandemic, get that through your heads. Instead of being concerned about padding your bank account and dwindling ours, I might suggest you forgo your Mercedes, BMW, mansions, airplanes and try and live like the rest of us that pay for your life style. All of you conglomerates are in a greedy frenzy. I can not see paying over $40 to watch live news. #Sling customer service movieThe movies are outdated, I am an avid movie watcher since I am home bound and you offer nothing but movies that I grew up with and repetitive movies of the last 20-30 years. You do realize that your platform offers very little appeal to the consumer. You people keep upping the rate for Sling subscribers. I will never use their service again and I will caution people I know to steer clear of Sling. Put the cancel option in a prominent position like maybe.at the top of the page, as the "supervisor" lied and said it was. Don't lie, as I was lied to by 2 people today at Sling. Obviously training for the "supervisor" who was so rude. I would hope the company makes many changes. She should be fired but sadly, she probably won't be. This "supervisor" if she really is one has no customer service skills. Sling has some of the rudest nastiest customer service reps that flat out lie to you. I said no, I'm on a desktop computer and you told me twice it was at the very top of the page, why lie? She hung up on me. She said Oh, you must be on the mobile app. As I said, buried where it's hard to find. While she was busy being snotty, I scrolled down and about 3/4 of the way down the page at the very end of a list of hyperlinks there was a cancel option. In a very snotty voice she said Well, I'm happy for you. I told her I have been in the computer business for many years, have a degree in computer science and in fact, own a business that installs and maintains servers so I'm quite sure I can read a web page. She finally said it's right there like she said. The more she talked the more rude she was. She said she was signing in to verify it. I told her don't lie, I'm looking at that page right now. She told me the cancel option is at the very top of the account page. The more rude she got, the angrier I got. The "supervisor" if she really was one, was very condescending and rude. I told him I wanted to complain to a supervisor about the first call. This gentleman got it cancelled and my refund issued. So I called back, even more angry than when I made the first call. She told me she cancelled my account and refunded the month I was charged for.Ī short time later, I had not received an email, and checked and nothing was cancelled. I told the lady on the other end of the phone this is not acceptable that the cancel option is so well hidden. So I took time out of my day to call them. My account was dinged for another month this morning. Edit account does not allow you to deselect the orange or blue, only to add more. I go to my account and there is a button for edit account and a button for watch now. I spent an hour looking for a cancel option yesterday. I have complained about the DVR service multiple times.
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